When starting Ce users may encounter the error "CD3D_Shell: :BuildDeviceLists()" "GetDeviceCaps() failed!". This is a Windows error and will always come with the client error IDS_APP_SHUTDOWN_1 .

Combat Arms is trying to render the intro screens and is requesting information on the current PC's graphics card and limitations. If the graphics card drivers are not properly installed, Windows will not be able to give that information. The GPU name and render information results in "()" or "Nothing" which would be "why" "GetDeviceCaps" fails.


To resolve this, download and install the latest graphics card drivers for your hardware.

See How to Check for Graphics Driver Updates for more information.

Community content is available under CC-BY-SA unless otherwise noted.